Scope and Object of the General Store Conditions
1.1 These General Conditions are intended, together with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the ParadiseCollectors Online Store Service, under the responsibility of Bernardo Barbosa Teles Costa, with headquarters at Av. Serpa Pinto lot 6, 2690-556 Loures, under the unique registration and identification number nº274967405
1.2 The Service consists of providing, through the address https://paradisecollectors.com/, access to the Online Store which, in addition to providing information relating to a set of products and/or services, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described here.
1.3 Ordering products must be made by Users aged 18 (eighteen) years or over (individuals under this age will need to have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, with the User recognizing electronic purchases, and the User cannot claim the lack of signature for non-compliance with the obligations assumed.
Product Information and Contents
2.1 ParadiseCollectors will do everything possible to ensure that the information presented does not contain typographical errors, which will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution - see point 9).
2.2 P aradiseCollectors will do everything possible to send all the products ordered, but it is possible that, in certain cases and due to causes that are difficult for P aradiseCollectors to control, such as human errors or incidents in computer systems, it will not be possible to make some of the products available requested by the User. If a product is not available after placing the order, you will be notified by email or telephone. At that moment you will be presented with the possibility of canceling the order with a corresponding refund, if you have already made the respective payment.
2.3 All information about price, products, specifications, promotional actions and services may be changed at any time by ParadiseCollectors
Responsibilities
3.1 All products and services sold in the ParadiseCollectors Online Store are in accordance with Portuguese Law.
3.2 The Store has adequate levels of security, however ParadiseCollectors will not be responsible for any losses suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control , namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connection software or possible computer viruses or arising from downloading infected files through the service or containing viruses or other properties that may affect the User's equipment. If, for any reason, due to an error in accessing the P aradiseCollectors Online Store website, it is impossible to provide the service, P aradiseCollectors will not be responsible for any losses.
3.3 Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, and ParadiseCollectors declines any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4 ParadiseCollectors will not be responsible for any loss or damage caused by abusive use of the Service that is not directly attributable to it as an act of intent or gross negligence.
3.5 ParadiseCollectors is not responsible for losses or damages arising from non-compliance or defective performance of the Service when this is not directly or indirectly attributable to it as an act of intent or gross negligence, and is not responsible in particular for (i) errors, omissions or other inaccuracies relating to information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) by non-compliance or defective performance resulting from compliance with judicial decisions or administrative authorities or (iv) by non-compliance or defective performance resulting the occurrence of force majeure situations, that is, situations of an extraordinary or unpredictable nature, outside of ParadiseCollectors and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions , strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by ParadiseCollectors that prevent or harm the fulfillment of the obligations assumed.
3.6 ParadiseCollectors does not guarantee that:
i) the Service is provided uninterruptedly, is secure, error-free or functions infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any User expectations in relation to it;
iii) any material obtained in any way through the use of the Service is used at the User's own risk, the User being solely responsible for any damage caused to their computer system and equipment or for any loss of data resulting from this operation.
iv) no advice or information, whether oral or written, obtained by the User from or through the Service will create any warranty not expressed in these
General conditions
4.1 The User accepts that ParadiseCollectors cannot in any way be held responsible for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if previously advised by the User of the possibility of these damages occurring), resulting in:
i) the use or inability to use the Service;
ii) the difficulty in obtaining any substitute for goods/services;
iii) unauthorized access or modification to personal databases.
Consumer Obligations
5.1 The user undertakes to:
i) Provide personal data and correct addresses;
ii) Do not use false identities;
iii) Respect the imposed order limits.
5.2 If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or possible non-delivery, the responsibility lies with the User, and ParadiseCollectors declines any responsibility. If the consumer violates any of these obligations, ParadiseCollectors reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services simultaneously made available by ParadiseCollectors to the same User; and, furthermore, not allow the User's future access to any or all services provided by ParadiseCollectors .
5.3 The use of products and services purchased for commercial purposes, namely for the purpose of reselling goods, is expressly prohibited.
Order cancellation
6.1 At the User's request
The User may cancel their order by requesting it from ParadiseCollectors via telephone number or email referring to the order number, which will be accepted as long as the order has not yet been processed. After processing, ParadiseCollectors will attempt to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation , the User must provide the following data to ParadiseCollectors :
a) Order number
b) NIF with which you placed the order and delivery address
6.2 By decision of ParadiseCollectors
ParadiseCollectors reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. ParadiseCollectors reserves the right not to process any order or refund, in the event of errors in the values and/or characteristics of the products, when these arise from technical problems or errors beyond the control of ParadiseCollectors .
Return (Right of Resolution)
7.1 The packaging must be returned complete, as it was delivered and accompanied by all documentation received, namely the following documents: sales invoice and the document proving receipt of the product. The packaging and documents indicated must be sent to the following address (we do not accept returns sent for collection):
Bernardo Barbosa Teles Costa
Av. Serpa Pinto lot 6 in front of the church - ParadiseCollectors
2690-556 Santa Maria - Lisbon
If the User chooses other forms of return, the respective shipping costs will be their responsibility.
7.2 Upon receipt of the return at ParadiseCollectors , the User will be refunded the amount corresponding to the amount paid for the order (value of the sales invoice). If you used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3 The refund method for the amount to be returned depends on the payment method used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Otherwise, the refund is made by check to the billing address. The refund is made up to 14 days after receiving the free resolution and receiving the return of the item.
7.4 If any of the components of the item sold are missing or if any of them are not in excellent condition, there will be no refund of the price or shipping costs, and the product will be sent back to the initial shipping address.
Manufacturing defect
8.1 In the event of a "manufacturing defect", that is, when faults are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, together with a copy of the invoice and the form “ Equipment Exchange/Return Request” completed, within a maximum period of 30 consecutive days from the invoice date, to the following address:
Bernardo Barbosa Teles Costa
Av. Serpa Pinto lot 6 in front of the church - ParadiseCollectors
2690-556 Santa Maria - Lisbon
If the User chooses other forms of return, the respective shipping costs will be their responsibility.
9.1 In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all the components that make it up, in excellent condition.
9.2 If any of the elements mentioned above are missing, or if any of the components are not in excellent condition, there will be no exchange and the product will be sent back to the User.
Intellectual property
10.1 The ParadiseCollectors Store is a registered website and the Service provided by the website itself is the responsibility of ParadiseCollectors .
10.2 The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
10.3 The User acknowledges that any content appearing in the advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, laws relating to industrial property and other property protection laws, by that any use of these contents can only occur with the express authorization of the respective owners.
10.4 The User undertakes to fully respect the rights referred to in the previous paragraph, in particular by refraining from carrying out any acts that may violate the law or said rights, such as reproduction, commercialization, transmission or making these contents available to the public or any other unauthorized acts that have the same contents as their object.
11.Service Security Conditions
11.1 The User undertakes to observe all applicable legal provisions, namely, not to practice or encourage the practice of illegal or offensive acts of good customs, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of legislation applicable to the processing of personal data and advertising communications through automatic calling devices, and the rules for using the Service must also be observed, under penalty of ParadiseCollectors suspending or deactivating the Service under the terms set out in point 14.
11.2 The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network capable of being used by several users, and as such, subject to IT overloads, so ParadiseCollectors does not guarantee the provision of the Service without interruptions, loss of information or delays.
11.3 P aradiseCollectors also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of an extraordinary or unpredictable nature, external to P aradiseCollectors and which cannot be controlled by it).
11.4 In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is supported, ParadiseCollectors undertakes to regularize its operation as quickly as possible.
Suspension and Deactivation of the Store Service
12.1 Regardless of any prior or subsequent communication, ParadiseCollectors may, at any time, and in accordance with its sole discretion, discontinue making the Service and/or part of the Service available to one or all Users.
12.2 ParadiseCollectors also reserves the right to immediately suspend or terminate access to the Service in the following cases:
a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When ParadiseCollectors ceases access to the Store, upon prior notice 15 days in advance of the date of cessation.
12.3 The suspension or termination of the Service by ParadiseCollectors , in accordance with the previous paragraphs, does not affect the right of the User or third parties to any compensation or other compensation, and ParadiseCollectors cannot be held responsible or in any way burdened, for any resulting consequence suspension, cancellation or cancellation of the Service.
12.4 In the situations described above, ParadiseCollectors will notify the User in advance so that they can, if they wish, safeguard the content of their order viewing area within 3 (three) business days of sending the email or making information available on the Service's main page.
Communications
13.1 Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or contact telephone.
13.2 The User agrees to receive any and all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or email address (“e-mail”) indicated in the ordering process.
At any time, you can request not to receive these communications and/or notifications through the Contact Form or through the “Do not receive the Newsletter” option included in each Newsletter.
Technical Settings
14.1 Without prejudice to the provisions of the following number, ParadiseCollectors may change the Service and/or the technical conditions for providing it, as well as the respective rules of use, and must disclose such changes to the User at least 15 (fifteen) in advance. days.
14.2 The current version of these General Conditions and their annexes is available on the website See here
Communications
15.1 Whenever ParadiseCollectors deems it necessary or convenient to optimize the browsing experience and/or improve connectivity conditions, it may remotely reformulate the network configurations.
15.2 Without prejudice to the provisions of the following numbers, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, ParadiseCollectors may change its technical configurations whenever this proves convenient to adapt it to possible technological developments.
15.3 ParadiseCollectors does not, however, guarantee the User that any upgrades or improvements to the Service will be carried out.
15.4 Some upgrades or new features of the Service may only be available against payment by the User and/or subscription by the User to Specific Conditions of use.
Claims
16.1 The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to ParadiseCollectors about acts and omissions that violate the legal provisions applicable to the acquisition of goods.
16.2 The complaint must be presented within a maximum period of 30 (thirty) days, counting from the date the User becomes aware of the facts, and registered in the ParadiseCollectors information systems , which must decide the complaint and notify the interested party within a maximum period of 30 ( thirty) days, counting from the date of receipt.
Applicable law
The Contract is governed by Portuguese law.